Terms and Conditions

Dear Sir or Madam,

Thank you for your interest in our holiday offer. Below you will find information about the reservation process, the general equipment of the holiday accommodations, rental prices, rental periods, and more.

How to book the desired holiday accommodation?

If you wish to book a holiday accommodation, please fill out the booking form and click on "Make Booking". A booking becomes binding once we receive your booking request. Acceptance of the booking is confirmed by us.
Upon confirmation of your booking, you will receive an email with the payment information and a detailed breakdown of the costs. The customer is required to check the booking confirmation immediately after receipt and notify Iberia Touristic Vermittlung of any discrepancies or inaccuracies.
Please transfer the agreed deposit to the specified account.
After receiving the deposit, you will promptly receive a rental agreement for the booked accommodation and travel documents via email.

General Terms and Conditions for Brokerage:

These General Terms and Conditions apply to the brokerage of holiday accommodations by Iberia Touristic Vermittlung, which can be rented directly from an agency ("landlord"). Iberia Touristic Vermittlung brokers rental contracts between customers and landlords as a single service. There is a management contract between the customer and Iberia Touristic Vermittlung for the mediation of this single service (§§ 675, 631 BGB).
Iberia Touristic Vermittlung would like to point out that, due to a change in package travel law, since 01.07.2018, holiday home bookings as single services are no longer subject to the obligation to provide a security certificate. Iberia Touristic Vermittlung is authorized to collect payments from customers. If the customer fails to make due payments despite reminders and a deadline, Iberia Touristic Vermittlung - also on behalf of the landlord - can withdraw from the contract and charge the customer with cancellation fees or damages. The customer must ensure that the full invoice amount, without deduction of bank fees, is received by Iberia Touristic Vermittlung.

Accommodation Features:

The descriptions of the accommodations are brief and informative. The facilities of the apartments and holiday homes correspond to the local standards. Kitchens and kitchenettes in the accommodations are equipped with everything you need during your stay. Bedrooms, unless otherwise stated, are for 2 people and feature either a double bed or 2 single beds. All properties come with terrace furniture, and homes with private pools include sun loungers. Pool cleaning is included in the rental price.
Should unexpected difficulties arise during your stay, or if the booked accommodation is not as described, the customer must contact the landlord directly. As a broker, Iberia Touristic Vermittlung cannot provide assistance.

Pets:

In most holiday accommodations, pets are welcome, but they must always be registered in advance. In many cases, an additional fee may apply in Spain.

Rental Prices and Duration:

The listed rental prices apply to the specified number of people. Any additional occupancy must be registered with Iberia Touristic Vermittlung before the rental begins. All additional costs and extras are always payable to the landlord in cash upon key collection..

Payment information:

Once the deposit has been received, you will receive the rental agreement and travel documents via email. The remaining payment must always be made directly to the landlord mentioned in the rental agreement. If the time between your booking and your arrival is less than 7 days, the payment is due immediately after receiving the payment information via email.

Deposit:

A deposit is required upon arrival at each accommodation. This deposit serves as a guarantee for the proper use of the accommodation and its facilities, as well as for the proper return of the rented property. The deposit will be refunded in full after the rental period, provided no damages are incurred.

Deposit for Youth Groups:

A deposit is required upon arrival at each accommodation. This deposit serves as a guarantee for the proper use of the accommodation and its facilities. Groups of young people under 18 are generally not allowed! The deposit for groups (up to 28 years) is 250 € per person. The deposit will be refunded in full after the rental period, provided no damages are incurred.

Deposit by Credit Card:

If you provide the deposit by credit card, the amount will be blocked on the card on the day of arrival but will not be charged unless in the event of a dispute.

Tourism Tax in Catalonia:

From November 1, 2012, a tourism tax applies to all tourist accommodations in Catalonia. This tax (if not included in the rental price) must be paid separately on-site.

 Arrival:

The arrival period is specified in your rental agreement. Should you experience a delay upon arrival, please inform the landlord in Spain directly. The contact number can be found in your travel documents. The landlord reserves the right to re-rent the accommodation if the tenant arrives late without prior notification by phone or email.

Rebooking:

Upon request, rebooking is possible up to 90 days before the start of the rental, though without any guarantee of success. A rebooking fee of 45 € will be charged. If the accommodation you have booked is unavailable for other reasons, an alternative accommodation will be provided by the contracting party mentioned in the rental agreement.

Cancellation:

You can cancel your booking at any time before the trip begins. To avoid misunderstandings, we strongly recommend that you submit the cancellation in writing by registered mail or fax. The date of receipt of the cancellation at our office is decisive for the cancellation time. If the customer cancels the rental agreement or fails to start the trip without canceling, the following cancellation fees apply:

Cancellation up to 90 days before rental start: 10% of the rental price
Cancellation from 89-60 days before rental start: 25% of the rental price
Cancellation from 59-35 days before rental start: 50% of the rental price
Cancellation from 34-8 days before rental start: 80% of the rental price
After that, the full rental price is charged.

If we are able to rent the property for the booked travel period, 10% of the rental price will be charged as a processing fee, with a minimum of 100 €.

The validity of the descriptions and conditions is governed by German law. For any legal disputes that may arise, St. Wendel, Germany, is designated as the court of jurisdiction in all cases, without exception.

If you have any questions please feel free to contact us by phone or contact form

+49 68 51/80 86 55

Kontakt

Iberia Touristic Vermittlung
Stefan Dillschneider

Berliner Allee 22
66606 St. Wendel

Tel: +49 68 51 80 86 55

Mail: info@spanien-web.de