Cancellation policy COVID-19
Unusual times require unusual measures.
Top services: New: Corona services - travel cancellation insurance - travel interruption insurance - travel assistance
In order to enable you to continue planning your holidays in these difficult times, the virus COVID-19 (Coronavirus), which is currently visiting Europe, has caused us to adjust the cancellation conditions of our holiday accommodations.
These cancellation conditions apply by border closings until further notice.
If the national borders are closed when you start your journey due to the COVID-19 pandemic and you cannot travel, we will refund the already paid amounts in full.
If the national borders are open, the normal travel cancellation conditions apply.